Frequently Asked Questions
Everything you need to know about bringing the luxury of Italian truffles to your kitchen.
How do you ensure the freshness of fresh truffles during shipping?
All fresh truffles are shipped via Priority Overnight delivery in temperature-controlled, insulated packaging with ice packs to ensure they arrive at your door in peak condition.
What is the shelf life of fresh truffles?
Fresh truffles are best enjoyed within 5 to 7 days of arrival. We recommend keeping them wrapped in a paper towel inside a glass jar in the coolest part of your refrigerator.
Do your truffle oils and sauces contain real truffles?
Yes, our products are crafted using authentic Italian truffles sourced directly from our network in Umbria, following traditional recipes that highlight the natural flavor of the tuber.
What is your return policy for perishable goods?
Due to the delicate nature of fresh truffles, we cannot accept returns on perishable items. However, if there is an issue with the quality of your order upon arrival, please contact our customer service within 24 hours.
Do you ship internationally?
Currently, our online store serves customers within the United States. For international wholesale inquiries, please contact our global distribution offices directly.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number so you can monitor your delivery's progress in real-time.