Returns & Exchanges

Due to the perishable nature of our fresh truffles and gourmet products, we are committed to ensuring every order arrives in peak condition. If your shipment is damaged or incorrect, please contact our concierge team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Contact Customer Support

  Email our support team or call our boutique within 24 hours of receiving your order to report any issues with freshness or packaging.

• 2.
  Provide Documentation

  Attach clear photographs of the product, the shipping label, and the original packaging to help our quality control team assess the situation.

• 3.
  Verification Process

  Our truffle experts will review your claim and confirm if a return, replacement, or credit is applicable based on the product's condition.

• 4.
  Resolution and Refund

  Once approved, we will initiate a replacement shipment or issue a refund to your original payment method within 5-7 business days.